To contribute to the successful financial growth of the company by ensuring customer service exceeds beyond expectations, operational integrity in how we operate, and development and promotability of our human resources. Responsible for the overall results of a single store location. Store Manager oversees a store budget of 2.0 million and up
2>Financial
2>To achieve or exceed financial plans through effective planning and execution thereby contributing to the Company\'s overall financial results
* Analytical and strategic management of sales and wage budgets to determine and launch actions to meet/ exceed goals
* Entrepreneurial innovation to utilize all tools / support available and within framework of business to develop creative approaches to driving the business results
* Monitors sales and financial results and takes appropriate action at store level and communicates needs to supervisor
* Ensures store actions optimize sales, merchandise investment, wage investment and minimize stock shortage
* Ensures disciplined control of all store expenses
* Leads the store\'s business planning process
2>Personal Sales and Customer Service
2>To ensure that Customer Service levels are met and exceeded beyond expectations at every opportunity.
* Maximizes personal sales at all opportunities to meet or exceed all measurable sales goals
* Provides a friendly and welcoming environment
* Understands and enhances the customer\'s experience
* Communicates effectively with customers to determine needs
* Demonstrates ways to increase personal and store productivity
* Demonstrates how new merchandise can mix with existing stock and previous purchases
* Communicates merchandise opportunities / customer feedback to managers
* Applies sales transaction knowledge to process routine discounts, holds, gift certificate sales, special orders, exchanges, refunds, credit vouchers and alterations
* Handles multiple customers and multiple purchases at fitting rooms by following all policies and procedures for fitting room service
* Partners with District Manager to learn more about the company and personal development opportunities
2>Brand/Visual Responsibilities
* Communicate store deficiencies i.e. lighting, fixtures, visual standards
* Ensures ease of customer shopping experience through visual presentation and overall store maintenance
* Works hand in hand with store management to plan and execute monthly directives/store flips
* Understands and supports the visual direction
* Maintains a professional and personal appearance consistent with established guidelines and dresses with the intention of meeting the Club Monaco product and customer profile
* Models and ensures dress code compliance
* Ensures store meets merchandising and maintenance standards
* Brand Image reflected emotionally through people and presentation in the store
* Cleans, vacuums, and maintains store standards
* Services and sells to customers from all sections in the store
* Actively participates in all merchandising activities including, but not limited to: daily stock maintenance, and product transfers
2>Human Resources
2>To contribute to long term growth through minimum turnover, recruiting high level candidates as needed and maintaining and developing a store team of managers and service associates able to meet service and sales goals
* Encourages empowerment, reinforces ownership and leads a positive work environment
* Ensures management and service associates clearly understand and meet job expectations
* Selects, trains and motivates management and associates to meet their responsibility of a full and functional team
* Schedules and facilitates training sessions where needed to develop individual and overall team skills and abilities
* Models and coaches selling service as well as other skills
* Provides store management and service associates with continuous performance feedback and necessary training to assist them to meet current and future position requirements
2>Inventory Management and Marketing
2>To contribute to Company growth through marketing and inventory management and the achievement of appropriate gross margin return on investments
* Maximizes inventory to achieve planned sales through actions focused on selling what we own today and communication on what is needed to build the business
* Assesses and reacts to opportunities provided by competition
* Ensures operational integrity in routines and practices in how the store works
* Trains managers and service associates in inventory management and supervises physical inventory count
* Trains / coaches and audits store management and associates regularly on meeting timelines and standards related to direction on markdowns, promotional set up, merchandising direction, damage processing, consolidations and overall store standards
2>Policy & Procedures
2>To contribute to the success of the Company\'s growth and securing of our assets through implementation of effective Loss Prevention methods and policies and procedures
* Monitors the application of policies and procedures
* Models accurate and appropriate knowledge and use of policies and procedures
* Regular follow up and partnership with LP responsible on audit standards / results / training and actions needed to meet loss prevention standards in conjunction with maintaining service level
* Reviews and audits all payroll procedures to ensure accurate reporting at store level and reports back to have any corrections made
2>Leadership Attributes
2>To contribute to the building of a customer service driven Company through leadership skills and personal attributes
2>Store Opening/Closing
* Responsible for all opening and closing procedures of the store on all designated shifts as per the store hours of operations. Note: If one cannot open or close store they are responsible for finding replacement staff and must immediately inform DM/RM.
2>Skills:
2>Excellent interpersonal skills supporting a team environment
2>Excellent English communication - verbal and written
2>Excellent time management/project skills
2>Strong planning and organizational skills with a sense of priority for deadlines and attention to detail
2>Ability to recognize and react to changing work demands
2>Comfortable and confident in making effective autonomous (and group) decisions in a timely manner
2>Goal oriented: ability to stay focused on creating winning results
* Dedicated to high levels of Customer Service and Sales Productivity
* Transferability an asset and increases future opportunity on promotability
* Areas indicating leadership skills such as volunteer work
2>Note: a General Manager is determined based on volume of operating unit supervised being 3.9M or higher and at personal performance rating of meeting standards after 12 months in store management position. The General Manager will be periodically assigned projects and responsibilities by their Supervisor, designed to heighten their business awareness and growth. The General Manager position is normally the next position to move to District Management based on responsibility and performance but is not a policy.
2>Physical Demands:
* Hours/days of work can be varied due to the demands of the business
* Must be able to work shift standing and walking and be able to lift approx 20 lbs.
* Required to travel remote areas for business meetings
* Must be able to pack, unpack and move stock when supporting in receiving / stocking store functions.
2>Please send resume and cover letter. Please indicate which position you are applying for.
Club Monaco is a dynamic, international retail concept that designs, manufactures and markets its own Club Monaco clothing, accessories and home collection. Each season, Club Monaco offers men\'s and women\'s updated classics and key fashion pieces that are the foundation of a modern wardrobe. The brand\'s signature clean and modern style, gives classics an update through great design and current sensibility. Club Monaco is the lifestyle destination for today\'s urban professional.
Currently Club Monaco operates 66 stores throughout North America and has recently opened stores in Hong Kong, Seoul, and Dubai.
Experience: Entry-Level
Education: 4 years
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